Terms of Service

Introduction and Acceptance

Welcome to Mondulkiri Leaf. These Terms of Service govern your use of our website and the coffee connection services we provide. By accessing our website or engaging with our services, you agree to be bound by these terms.

These terms establish the relationship between you and Mondulkiri Leaf regarding your use of our platform and services. Please read them carefully before proceeding. If you do not agree with any part of these terms, please do not use our website or services.

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page, with the updated date noted below. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Effective Date: November 15, 2025 | Last Updated: December 1, 2025

Service Description and Scope

Mondulkiri Leaf operates as a facilitator connecting international coffee buyers with Cambodia's specialty coffee sector. Our services are designed for business professionals in the coffee and hospitality industries.

Core Services

Cambodian Origin Development: Facilitating connections between international buyers and coffee cooperatives in Mondulkiri and Ratanakiri provinces, including farm visits, sample procurement, and relationship guidance
Coffee Tourism Experience Design: Planning and consulting services for hospitality businesses developing coffee experiences, including itinerary development, supplier connections, and staff training
Regional Blending Expertise: Consultation services helping roasters incorporate Southeast Asian coffees into blend programs, including sample provision and ongoing supply coordination

Service Limitations

Our role is primarily consultative and facilitative. We do not:

Act as direct coffee traders or exporters
Guarantee specific outcomes from introductions or consultations
Control the operations or quality standards of cooperatives we introduce
Provide legal, financial, or import/export regulatory advice
Guarantee availability of specific coffee lots or volumes

Acceptable Use Policy

When using our website and services, you agree to comply with all applicable laws and regulations. Your use must be for legitimate business purposes related to coffee sourcing, hospitality development, or regional blending.

Permitted Uses

Exploring potential sourcing relationships with Cambodian coffee producers
Seeking consultation on coffee tourism experience development
Requesting guidance on regional coffee blending strategies
Accessing educational content about Cambodia's coffee sector
Communicating with us about legitimate business inquiries

Prohibited Activities

You may not use our website or services to:

Violate any local, national, or international laws or regulations
Infringe on intellectual property rights of Mondulkiri Leaf or third parties
Transmit malicious code, viruses, or harmful computer programs
Attempt to gain unauthorized access to our systems or networks
Impersonate another person or entity, or falsely represent your affiliation
Harvest or collect information about other users without their consent
Use automated systems to access the website without our permission
Engage in spamming, phishing, or other deceptive practices
Interfere with or disrupt the operation of our website or services
Use our services for any unlawful or unethical purpose

Fair Usage Guidelines

To ensure quality service for all users:

Consultation requests should be genuine and related to our service offerings
Information provided to us should be accurate and complete
Communications should be professional and respectful
Sample requests should align with realistic sourcing intentions
Farm visit requests should reflect genuine interest in potential partnerships

User Account and Access

Currently, our website does not require account creation for browsing or initial inquiries. However, if we implement user accounts in the future or if you engage our consultation services, the following terms will apply:

Account Responsibilities

You are responsible for maintaining the confidentiality of any login credentials
You must provide accurate, current, and complete information during registration
You agree to promptly update your information if it changes
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized access or security breaches
You may not share your account credentials with others
You may not create multiple accounts without our permission

Account Termination

We reserve the right to suspend or terminate access to our services if:

You violate these Terms of Service or our other policies
Your use poses security or legal risks to us or others
You provide false or misleading information
You engage in fraudulent or abusive behavior
We are required to do so by law or legal process

You may terminate your relationship with us at any time by ceasing to use our services and contacting us to delete any account information.

Service Availability and Modifications

We strive to provide reliable and consistent services, but certain factors may affect availability and service delivery.

Website Uptime and Maintenance

While we work to maintain continuous website availability:

Occasional downtime may occur for maintenance, updates, or technical issues
We will attempt to schedule maintenance during low-traffic periods when possible
Emergency maintenance may be performed without advance notice
We are not liable for temporary unavailability of the website

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services:

Service offerings may be updated, expanded, or reduced based on business needs
Pricing and service packages may change with reasonable notice to existing clients
Geographic service areas may be adjusted based on operational capacity
We will make reasonable efforts to notify affected clients of significant changes

Geographic and Seasonal Considerations

Our services are subject to certain practical limitations:

Farm visits depend on weather conditions and harvest schedules
Coffee availability varies by season and production cycles
Some regions may be temporarily inaccessible due to infrastructure or safety concerns
Cooperative participation is voluntary and subject to their availability

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Mondulkiri Leaf or our licensors and is protected by copyright and other intellectual property laws.

Our Content

Website design, layout, and visual elements are proprietary to Mondulkiri Leaf
Written content, photographs, and educational materials are owned or licensed by us
The Mondulkiri Leaf name and logo are our trademarks
You may not reproduce, distribute, or create derivative works without permission
Limited personal, non-commercial use is permitted for reference purposes

User-Generated Content

If you submit content to us through contact forms or communications:

You retain ownership of your submitted content
You grant us a non-exclusive license to use it for service delivery purposes
You represent that you have the right to submit the content
You agree that content does not violate third-party rights
We may use anonymized content for testimonials or case studies with permission

Third-Party Content

Our website may contain links to third-party websites or reference third-party materials. We do not claim ownership of third-party content and are not responsible for its accuracy or availability. All third-party trademarks and copyrights belong to their respective owners.

Payment and Financial Terms

For clients engaging our consultation services, the following payment terms apply:

Service Fees and Pricing

Service fees are quoted in USD and specified in service agreements
Pricing is subject to change with notice to prospective clients
Existing client agreements honor the pricing agreed upon at contract time
Additional costs such as travel, accommodation, or sample shipping are billed separately
All fees are exclusive of applicable taxes unless stated otherwise

Payment Methods and Terms

Payment methods will be specified in service agreements
Payment schedules may include deposits and milestone-based payments
Late payments may incur fees as specified in agreements
All payments are processed through secure, legitimate channels

Refunds and Cancellations

Refund policies are specified in individual service agreements
Deposits may be non-refundable if specified in the agreement
Cancellations require written notice within timeframes specified in agreements
We reserve the right to refund or cancel services at our discretion

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

By using our services, you consent to our data practices as described in our Privacy Policy. We encourage you to review that policy to understand how we handle your information.

Key privacy commitments include respecting your data rights, maintaining security safeguards, and providing transparency about our data practices. If you have privacy concerns, please contact us using the information provided in our Privacy Policy.

Updates and Notifications

We may need to communicate with you regarding service updates, changes to these terms, or other important matters.

Communication Methods

Important notices will be posted on this website
Email notifications may be sent to the address you provided
Service-specific communications will use agreed-upon channels
You are responsible for ensuring we have current contact information

Your Responsibility to Stay Informed

You agree to:

Periodically review these Terms of Service for updates
Check your email regularly for important communications
Update your contact information if it changes
Review announcements posted on our website

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the Kingdom of Cambodia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Cambodia.

Before initiating formal legal proceedings, we encourage parties to attempt resolution through good-faith negotiation and informal dispute resolution. Many concerns can be addressed through direct communication.

If informal resolution is unsuccessful, disputes may be escalated to mediation or formal legal channels as appropriate under Cambodian law.

Miscellaneous Provisions

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Assignment

You may not assign or transfer these Terms of Service or your rights and obligations under them without our prior written consent. We may assign these terms without restriction.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Mondulkiri Leaf regarding your use of our services, superseding any prior agreements.

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

Contact Information